Privacy Policy
Last Updated: August 24, 2026
Double Branch Veterinary Hospital ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, submit a form, request an appointment, communicate with us, or use our veterinary services.
Information We Collect
We may collect information you provide to us, including:
- Name, email address, phone number, mailing address, and other contact information
- Information about your pet, appointments, veterinary care, and medical history
- Information you provide through forms, appointment requests, emails, text messages, phone calls, or other communications
We may also collect information about your use of our website through cookies and similar technologies.
Use of Information
We may use information to:
- Provide and manage veterinary services
- Schedule appointments and respond to requests
- Maintain client and veterinary medical records
- Communicate with you about your pet, appointments, services, and clinic information
- Provide marketing or promotional communications where permitted
- Operate and analyze our website and measure advertising performance
- Comply with applicable legal and regulatory requirements
Sharing of Information
We may use third-party service providers to support our website, forms, scheduling, communications, payment processing, analytics, advertising, data storage, and veterinary practice operations. These providers may process information on our behalf as necessary to provide their services.
We may also disclose information when you authorize us to do so or when required or permitted by law.
We do not sell or rent personal information to third parties for their own marketing purposes. Depending on applicable law, our use of advertising technologies, such as Google and Meta, may be considered "sharing" of information for purposes of targeted advertising. You may opt out of this by adjusting your cookie preferences or contacting us directly.
Mobile phone numbers and SMS consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies, Analytics, and Advertising
Our website may use cookies, pixels, tags, and similar technologies for website functionality, analytics, advertising, and measurement.
We may use third-party analytics and advertising services, including services provided by Google, Meta, and other advertising platforms. These providers may use cookies or similar technologies to collect information about visits to our website, measure advertising performance, and show advertisements based on previous interactions with our website.
You may manage Google's use of advertising cookies through Google Ads Settings. You may also control or disable cookies through your browser settings or other available privacy controls. Disabling certain technologies may affect some website functionality.
We do not intentionally provide veterinary medical records or the contents of communications regarding your pet's medical care to advertising platforms for targeted advertising purposes.
Service Providers
We may use third-party service providers to support our website, forms, scheduling, communications, payment processing, analytics, advertising, data storage, and veterinary practice operations.
These providers may process information on our behalf as necessary to provide their services.
We do not sell or rent personal information to third parties for their own marketing purposes.
Mobile phone numbers and SMS consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Veterinary Medical Records
Veterinary medical records are maintained and disclosed in accordance with applicable law and professional requirements.
Communications
If you provide your contact information, we may contact you regarding appointments, veterinary services, your pet's care, or requests you have submitted.
Where permitted and with any required consent, we may also send marketing communications. You may unsubscribe from marketing emails using the unsubscribe link in those messages and may opt out of applicable promotional text messages by replying STOP.
Data Retention
We retain information for as long as reasonably necessary to provide our services and meet applicable business, veterinary, legal, and recordkeeping requirements.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can remove it.
Your Privacy Rights
Depending on where you live, you may have additional rights regarding your personal information, such as the right to request access to, correction of, or deletion of information we hold about you. To exercise these rights, contact us using the information below.
You may contact us to request corrections to personal information you have provided to us.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Double Branch Veterinary Hospital
30557 Commerce Drive, San Antonio, FL 33576
Office: 352-695-5050
hello@doublebranchvets.com